Refund Policy

• 1. Scope of This Policy

  This Refund Policy applies to the application assistance services for the Aruba Embarkation/Disembarkation (ED) Card provided through this website by Mark Drawing Ltd.

  By using our website and purchasing our assistance services, you agree to the terms outlined in this Refund Policy.

• 2. Nature of Our Service

  Our service provides private application assistance, including guidance, document review, error checking, and submission support related to the Aruba ED Card process.

  The fee charged on this website is a service fee for our assistance and does not represent the official government fee.

  Travelers may also apply directly through the official Aruba government website if they prefer.
  Official government portal: https://edcardaruba.aw/form

• 3. Refund Eligibility

  Refund requests are evaluated on a case-by-case basis.

  You may qualify for a refund in situations such as:

  • Your application request was cancelled before our assistance process began
  • A technical or administrative error on our side prevented us from delivering the service
  • The service could not be provided due to an internal system issue

  Refunds generally cannot be provided once the assistance service has been completed, including application review, preparation, or submission support.

  Refunds are also not applicable if delays or issues occur due to:

  • Government processing decisions
  • Incorrect information provided by the applicant
  • Eligibility or documentation issues beyond our control

• 4. How to Request a Refund

  If you believe you are eligible for a refund, please contact our support team through the website contact form and include:

  • Your application reference number
  • The email address used during the application
  • A brief explanation of the refund request

  Our support team will review your request and respond within a reasonable timeframe.

• 5. Refund Processing

  If a refund request is approved, the refund will be processed using the same payment method used for the original transaction, unless otherwise agreed.

  Depending on your payment provider or financial institution, the refund may take several business days to appear in your account.

• 6. Policy Updates

  We may update or modify this Refund Policy from time to time.

  The most recent version published on this page will apply to all users of the service.

• 7. Contact Information

  If you have questions regarding this Refund Policy or require assistance, please contact us through our website.